Boohoo
Reviews and Complaints
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Verified Reviewer
Missing parcel
Made me wary of ordering just because of the trouble I had getting refund for a return.
Parcel was late being picked up from a inpost box,parcel returned to boohoo,there playing dumb saying parcel was delivered,even sent the emails from inpost and there still saying parcel was delivered,terrible customer service no help at all from emails,shocking service
User's recommendation: Collect on time from inpost or it's lost for ever
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Verified ReviewerBoohoo
Boohoo are refuse to give me my refund
Boohoo was a good company, but for some reason, they are not giving refunds and are telling people we have to have a gift card. Disgusting service.
- Crap
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fulham, Hammersmith And Fulham
Unable to contact
None existent experience with boohoo customer service, I have tried WhatsApp, phone and email and had no response apart from the AI chatbot.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrated about customer service
Owful
I am getting very frustrated.
Please help!!!
First of all, I ordered sizes 14 and 16 of the above dresses, but they were too small. I then returned the two dresses, for which I still haven't got my refund. I then ordered the same dress in size 18, as I needed it for a destination wedding. To my surprise, only the scarf of the dress came in a small package. I immediately took a picture and sent it to you to request that you send me the dress as soon as possible, but I've not heard from you since.
You have caused so much stress and inconvenience; I have paid unnecessary postage and experienced a lot of stress. Can you please sort this mess out!!! I am very upset and disappointed. Please sort this issue out, as it is so difficult for me to speak to anyone about it on the phone. I am so disappointed that I don't think I will ever order from Boohoo again. I have been a good customer for a long time, but I didn't know mistakes from your end would cause me this, and not being able to speak to anyone is even more painful and frustrating. Please help me out of this awful situation.
- Non because they are hopeles
Preferred solution: Full refund
User's recommendation: None, ordered a dress for a destination wedding and boohoo has really messed me up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my refund for my returns
I am paying back klarna which was my purchase method, but I am yet to get my refund from Boohoo since July.
It's really a sad experience, I need my refund and it's very difficult to get to someone from Boohoo to respond. No respond to email and no phone number is going through to them.
This is really annoying and am very sad about all this. I purchased through Klarna and I am been held to pay Klarna when I have not received any refund from Boohoo.
Preferred solution: Full refund
City Of Westminster, City Of Westminster
Refund
Its been more than a month and I am yet to receive my money back after sending back my order within 3 days
Missing item
The order came opened and the delivery guy left it in my back door with an item missing. I have call them no response o need to return for my money
User's recommendation: The Evri delivery guy stole the shirt cos it was open
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dagenham, Barking And Dagenham
Ordered clothes on the 11/112025. They said were going to deliver ASAP. I didn't receive them. Sent messages on WhatsApp with order number and email address.they said they didn't recognize it.
Ordered clothes on the 11/11/2025. They said they were going to deliver ASAP.
I didn't receive them. I sent messages on WhatsApp with the order number and email address.
They said they didn't recognize it. I sent an email to customer service as well with a screenshot, order number, and email address, and I have not heard from them.
- Clothes are affordable and cheap
- Not to buy from boohoo
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStaffs not responding to my text nor helping with my parcel
My parcel was to be delivered since the 12th of November, but there has been no delivery, and the staff are not responding to my messages. I'm not happy at all.
Preferred solution: Deliver product or service ordered
User's recommendation: Not to buy from boohooMAN as the customer service is poor
London, England
Refund
They've not given me any refund, I've tried for two weeks and still haven't received my refund. But they are quick to take it out of my account.
- Clothes are reasonable price
- Can not get refunded
Preferred solution: Full refund
User's recommendation: Zero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo communication
Be persistent. Do not let boohoo.com steal your money .
Keep sending letters . Do not accept gift vouchers . They dont work .I haven't got my monies refunded as yet .
Boohoo.com owes me approximately £350.It is fraudulent to give refund as voucher .It is fraudulent to take monies from your bank account and not deliver parcelsPoor or no customer serviceDo not shop at boohoo. Com
I returned my items and instead of a refund. I got gift cards to the value of £150.
Ive sent numerous emails and messages via wats app to try and sort this out .
I am still waiting for a reply 2 weeks now.
I am so frustrated.
Also I have not received 2 parcels . I have premier active service but has been waiting for 8 days.
Chat bot is useless
London, England
No communication
My parcel was delivered to the wrong address. I visited several properties nearby in case a neighbour had it but they hadn't.
I contacted Evri the courier but no joy, I contacted Boohoo customer service after several attempts contacting Evri but no reply from them.
More disappointment as Boohoo have not replied to any of my three emails either.
I never used to have a problem with Boohoo but wont be using them again. You cant seriously be happy to take someone's money without fulfilling the purchase!
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy parcel was never delivered
I ordered 2 parcels and returned it . Boohoo gave me my refund as a gift voucher £ 130.00.
I didnt ask for it . Dont want it and I returned the gift voucher to them . They have blocked my emails . Ive contacted my bank and waiting for a answer .
I would never shop with boohoo againI ordered 2 parcels which never arrived . I contacted my bank and they've recovered my money £ 120.00 with in 3 daysI will never shop at boohoo again
I ordered 2 parcels from Boohoo. I've been waiting 3 weeks now.
I tried contacting them. They say it's been delivered. But I never received them. Again, I have been messaging them on chatbot, Messenger, WhatsApp, and via email.
No one can tell me where the parcels are. Boohoo customer service is very poor.
I will not shop with them again. I have now lost £104.90.
Preferred solution: Full refund
User's recommendation: Do not shop boohoo uk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my money refund into my bank account
Frustrated, dissapointed, at the level of customer service. None .
Worst company ever and I will never be shopping on this site again .My 2 parcels never arrived . I am still trying to resolve this for more 3 weeks .My refund went into a gift card. Which I never asked for . Sent it back to boohoo still awaiting a reply .
Its been more than 3 weeks . So I am still trying to get back my money £ 300 .
I was given 2 gift vouchers for items returned. I never asked for a voucher.
I wrote to them, and they have said that I asked for a gift voucher, and they cannot now give my money back. I have tried telling them I did not ask for a voucher. I want my money. I have tried every platform to communicate with them.
No answer. So it seems that I have lost £145.00.
I am a pensioner and need my money back. This is robbery.
- Poor customer service
Preferred solution: Full refund
Bridgetown, Saint Michael
Missing order
Even though customer service was fast and reliable .I still havent received my order and have no idea when I will.
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