Boohoo Phone Numbers and Emails


  • +44 844 955 1257

Boohoo Emails:
General Info
Investors/ Franchising
Become a Partner, Investors
Data Protection
Marketing Inquiries, PR Inquiries
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Boohoo Contact Information

Boohoo Website:

Boohoo Online Chat:

Corporate Office Address: UK Limited
49/51 Dale Street
Manchester, England M1 2HF
United Kingdom

Other Info (opening hours):

Other Location: USA, Inc

8431 Melrose Pl

Los Angeles, CA 90069-5312

Mailing Address

PO Box 553,

Burnley, BB11 9GD

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Boohoo Rating Based on 561 Reviews

Rating details

more details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Boohoo Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Boohoo Customer Service?

Shipping and Delivery Question:

  • “My order has not arrived”
  • “Wrong order”
  • “I did not receive my two hoodie”

Return/ Replace Question:

  • “Change address”
  • “Return label issues”
  • “Returns”

Refund Question:

  • “Refund money”
  • “Refund”
  • “Refund issue”

Request for Information Question:

  • “Have a question about my order”
  • “About my order”
  • “About a refund on a returned item”

Payments and Charges Question:

  • “Charged me for item and then wont deliver it”
  • “Payment going out of my account”
  • “Been charged double for my order 2 payments gone out”

Account Question:

  • “I can't log in to do a return”
  • “Can't access account”
  • “I want to set up an account”

Product/ Service Question:

  • “Received order and it's broken”
  • “Incorrect order”
  • “My order and I paid for next day delivery”

Cards Question:

  • “Gift card not working”
  • “Gift card fault”
  • “Gift card code not working”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Order has been cancelled”
  • “Wanting to cancel my order”

Staff Question:

  • “Speak to someone in customer service”
  • “To contact customer service”
  • “Disgusted with the service I've received”

Website/ Application Question:

  • “Website not working”
  • “Someone made an order to this website on my credit card and it was not me”
  • “Cant process order online”

Employment Question:

  • “Apply for job vacancy at Leicester Hamilton factory England”
  • “Job”
  • “For job”

Other Question:

  • “To change my address as it is wrong”
  • “Missing order”
  • “Money bck”


Boohoo Return Policy
UNLIMITED NEXT DAY DELIVERY FOR A YEAR* *T&C'S APPLY. The Clientve got 14 days to send something back to Website from the day The Client of Boohoo receive it. The Clientll no longer receive a delivery note in The User's parcel. can't offer refunds on cosmetic and pierced jewellery or swimwear and lingerie if the hygiene seal has been broken. Go to the portal and let know what The User want to return and why. Select The Customer's carrier. Some carriers require The User of Website to print a label, see list below. Keep an eye on The Customer's return tracking. Print label in store. To download a new returns label, select The User's country from the drop down menu. Waiting for a refund can be frustrating but please be patient. A typical refund will take up to 21 days, that's 14 days The Client returning and Website processing it, with up to 7 days for it to make its way through the banking system.
Boohoo Delivery Policy
To read more:
Boohoo Terms of Service
UNLIMITED NEXT DAY DELIVERY FOR A YEAR* *T&C'S APPLY. Use of Boohoo's' site includes accessing, browsing, shopping on or registering to use Company's site. Please read these Terms of Use carefully before The User of company services start to use Company's site. Boohoo recommend that The Customer print and keep a copy of these Terms of Use for future reference. By using Company's site, The User confirm that The Customer accept these Terms of Use and that The Client of Boohoo agree to comply with them. If The User do not agree to these Terms of Use, The User of Website must not use Boohoo's' site. The Company may revise these Terms of Use at any time by amending this page. Every time The Client wish to use Boohoo's' site, please check these Terms of Use to ensure The Client of Boohoo understand the terms that apply at that time. Boohoo's' site is made available free of charge. do not guarantee that Boohoo's' site, or any content on it, will always be available or be uninterrupted.
To read more:
Boohoo Privacy Policy
To read more:
Top Boohoo Services

Shipping Service

Top Boohoo Products

Account, Gift Card

Boohoo Pros and Cons

Pros: Great fashion at reasonable price, Easy shopping, Good fashion, Ok prices, Nobidy to help you when you need it

Cons: Cant contact costumer service, No customer services phone number, Unable to contact, Customer service very poor, Unable to contact a person

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Boohoo reviews and complaints

Boohoo is ranked 491 out of 2527 in Footwear and Clothing category

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