Contact Boohoo Customer Service
Boohoo Phone Numbers and Emails
General Info:
-
+44 161 236 5640
Headquarters:
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+44 844 955 1257
Boohoo Emails:
How to Contact Boohoo Customer Service?
Boohoo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Boohoo Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Boohoo is 448449551257. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 32% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Boohoo may ask you for the following information to identify you as a customer: order id or tracking no, email or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Boohoo Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Boohoo is 448449551257. 94% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 32% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Boohoo may ask you for the following information to identify you as a customer: order id or tracking no, email or first and last name.
People call Boohoo mainly because of return/ replace, request for information, shipping and delivery.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Boohoo is customerservices@boohoo.com. 57% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Boohoo Website:
Boohoo Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 553
Burnley, BB11 9GD
Boohoo Customer Service Reviews
Tried contacting the help desk, automated service. The first time it stated line was busy, second time it was ringing no answer, 3rd time text advised me to email but then no address was provided/ no response. I was forced to give up in the end because I was so frustrated.
How Good is Boohoo's Customer Service?
Summary of Boohoo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Boohoo?
Shipping and Delivery Question:
- “Wrong order”
- “Sent parcel by mistake”
- “Delivery date”
Return/ Replace Question:
- “Return items wrong size”
- “Return item”
- “Returns have been recieved from boo hoo l am still being charged nearly £400”
Request for Information Question:
- “About a return”
- “Urgent: Order Confirmation Not Received Dear Boohoo Customer Service Team, I hope this message finds you well. I am writing to bring to your attention an important matter regarding my recent order, which I placed on Friday. Despite the payment bei”
- “Question about return”
Refund Question:
- “Refund”
- “Non refund yet”
- “Refund enquiry”
Product/ Service Question:
- “Voucher number is not working”
- “Complaint”
- “Complaints”
Payments and Charges Question:
- “Payment taken twice”
- “Fraud”
- “Billing”
Account Question:
- “Stop subscription”
- “Need a new QR code for my returns”
- “Promo codes.new customer”
Cards Question:
- “The gift card number they gave me is too long, and can’t be used”
- “Gift card”
- “Gift card order”
Activation/ Cancellation Question:
- “Need to cancel my order”
- “Cancellation”
- “Cancel my order”
Staff Question:
- “Lack of customer service”
- “Customer service”
- “I pay for express service and I am not get my order express”
Website/ Application Question:
- “I am trying to download a returns label and noone can help me”
- “Having trouble placing an order online”
- “Website not working”
Employment Question:
- “For the job”
- “Any job vacancies”
- “Applied for job and missed a call from them”
Other Question:
- “Items didn’t fit me”
- “I didn’t get my order”
- “Haven’t revived item”
Compare Boohoo Customer Service To
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