Skip to content
Write review For Business
  • Login

Contact Boohoo Customer Service

Boohoo Phone Numbers and Emails

General Info:

  • +44 161 236 5640

Headquarters:

  • +44 844 955 1257
Send Message

Boohoo Emails:

Business Customer Service
Brand Partnerships Only
Complaints/ Feedback
General Info
Investors/ Franchising
Investor Relations
Jobs/ Career
For Blogger Enquiries
Legal
Media
Affiliates, Marketing Inquiries, Press Inquiries
customerservices@boohoo.com
boohoo@buchanan.uk.com
Financial PR Inquiries
Is this your business?

Boohoo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Boohoo Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email

  • The best phone number to call Boohoo is 448449551257. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 30% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as Boohoo may ask you for the following information to identify you as a customer: order id or tracking no, first and last name or email.

View full overview ›

How to Contact Boohoo Customer Service?

How to Contact Boohoo Customer Service?

The company has made several numbers public to make it easy for customers to contact the support team. The most popular Boohoo customer service number is +44-844-955-1257. This number connects you to Boohoo customer service, and you can directly interact with one of the support representatives. If you cannot talk to the Boohoo contact team via this number, it's best to email the support team. To interact via the Boohoo email address, head to the official website and click Contact Us. When you do this, you will find an option to email.

There are several Boohoo email addresses customers can make use of one of the email addresses. One of the public Boohoo customer service emails is customerservices@boohoo.com. Another Boohoo email address is specific for business customer service. It is partnerships@boohoo.com. If you want to contact the support team to request general information about the company, direct your email to info@boohoo.com. There is another email address that customers can use to file their complaints. To contact the Boohoo team, write an email to groupcomplaints@boohoo.com.

Boohoo offers the convenience of live chat for customers who prefer chatting instead of getting on a call with customer service. To start the Boohoo live chat, follow a few simple steps:

  • Visit the official website.
  • Scroll to the Customer Care section at the bottom of the homepage and select the Contact Us option.
  • Choose the preferred messenger between WhatsApp and Facebook Messenger, and click the preferred icon to type your question and start the conversation.

You will usually get a response as soon as the Boohoo chat operator is online and familiar with your matter.

PissedConsumer Club

Contact Information

Boohoo Website:

Boohoo Help Center:

Corporate Office Address:

Boohoo.com UK Limited
49/51 Dale St.
Rainsville, Alabama M1 2HF
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 553

Burnley, BB11 9GD

More contact details

Boohoo Customer Service Reviews

1.4 / 5
Bad
See all 3.7K reviews
Zoran Oyp
Still not received my order

Shocking even email was returned cannot believe they treat there customers this way I paid for hers goods

Mohamed F Fnj
Poor Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I have been trying to reach the Boohooman team to resolve my non-delivered order; however, the team was very unresponsive and had only a few channels to contact them. What was really frustrating was the lack of support over the phone, as they seemed not to have a contact telephone number to call.
Overall, the experience was not the best and I would be hesitant in the future to purchase from their website due to poor customer service.

Kathelyn Smf
Returned purchase and received no refund AVOID!

Absolutely terrible no one to actually speak to on the phone and returned a item I purchased and received no refund still after 3 weeks
Will not use again Avoid avoid avoid!

Genny W Bsy
Unable to contact
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

None existent experience with boohoo customer service, I have tried WhatsApp, phone and email and had no response apart from the AI chatbot.

How Good is Boohoo's Customer Service?

Anna O Epl
Anna O Epl
Feels Disappointed | Oct 04, 2025

Owful

Read full quote
ETHAN M Dzv
ETHAN M Dzv
Feels Disappointed | Sep 20, 2025

The have poor customer services

Read full quote
Dayshawn Yez
Dayshawn Yez
Feels Disappointed | Jul 31, 2025

Made me wary of ordering just because of the trouble I had getting refund for a return.

Read full quote
Hutch Src
Hutch Src
Feels Disappointed | Jul 12, 2025

What customer service, there's none . I've sent 3 emails, 2 messengers..And nothing, not a peep.
Won't shop there again .
ignore the issues I think is there strategy

Read full quote
Cheryl S Qfp
Cheryl S Qfp
Feels Disappointed | Jun 18, 2025

Because the delivery is terrible paid for next day delivery on the 12th this is known as the 18th still no sign off parcel

Read full quote
Michelle B Wql
Michelle B Wql
Feels Disappointed | May 21, 2025

I'm trying to send goofs back but I am unable to

Read full quote

Summary of Boohoo Customer Service Calls

29.3K TOTAL
CALLS
00:00 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Boohoo?

Shipping and Delivery Question:

  • “Missing parcel”
  • “Wrong order”
  • “Goods not received”

Return/ Replace Question:

  • “I want to return an order. It does not met the quality and style”
  • “Returned item and they still charged me for ot”
  • “Change delivery address”

Request for Information Question:

  • “Tried every way to contact from email chat bot WhatsApp and messenger but am getting no response I received my order but the top is missing which is part of the set”
  • “Lack of suport and response online”
  • “About my order”

Refund Question:

  • “I need my order lr money back”
  • “Refund”
  • “Didn’t get my refund”

Product/ Service Question:

  • “Damaged goods”
  • “Complaint follow upA complaint”
  • “Complaint”

Payments and Charges Question:

  • “Payment without order number”
  • “Overcharging”
  • “Fraud”

Account Question:

  • “My item is in the the basket but money has been taken off my account”
  • “I want to reset my password being trying to get help for the past 3 days. The system is not recognising my email and its frustrating”
  • “Struggling to get on account and reset password 3 time but still won’t let me on i have 2 items i need to return and need help please”

Cards Question:

  • “Used gift card never turnt up”
  • “Gift card voucher”
  • “About gift card”

Activation/ Cancellation Question:

  • “Cancel”
  • “I want to cancel my order”
  • “I need to cancel an order I just made”

Staff Question:

  • “Staffs not responding to my text nor helping with my parcel”
  • “Ignored by customer service over a returns refund”
  • “Customer service isn’t helping in regards to returns”

Website/ Application Question:

  • “You website won’t allow me to return”
  • “I am trying to download a returns label and noone can help me”
  • “Having trouble placing an order online”

Employment Question:

  • “Job”
  • “For the job”
  • “Any job vacancies”

Other Question:

  • “Order problems”
  • “Pissed customer”
  • “No you didn’t answer the phone. So not happy still”

Compare Boohoo Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Fashion Nova
Fashion Nova Customer Service
stars-rating-fill
1.4 out of 5
Shein UK
Shein UK Customer Service
stars-rating-fill
1.6 out of 5
ASOS
ASOS Customer Service
stars-rating-fill
1.4 out of 5
Write a review
Do you have something to say about Boohoo? What happened? What can we help you with?
Submit review Don't show this popup
Boohoo
Reviews Contacts Community