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Contact Boohoo Customer Service

How to Reach a Person at Boohoo

Verified Contact Information

General Info:

  • +44 161 236 5640

Headquarters:

  • +44 844 955 1257
Send Message

Business Customer Service:

partnerships@boohoo.com
Brand Partnerships Only

Complaints/ Feedback:

groupcomplaints@boohoo.com

General Info:

info@boohoo.com

Investors/ Franchising:

investorrelations@boohoo.com
Investor Relations

Jobs/ Career:

uk-boohooblogger@awin.com
For Blogger Enquiries

Legal:

dpo@boohoo.com
legal@boohoo.com

Media:

uk-boohoo@awin.com
Affiliates
marketing.comms@boohoo.com
Marketing Inquiries
pressoffice@boohoo.com
Press Inquiries
customerservices@boohoo.com
boohoo@buchanan.uk.com
Financial PR Inquiries

Boohoo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Boohoo Phone Number
+44 844 955 1257
Average Hold Time
More than 30 min
Most Popular Boohoo Email Address
customerservices@boohoo.com
Boohoo Live Agent Availability
30% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
Boohoo Customer Service Rating
4.3 out of 5
View full overview

How to Contact Boohoo Customer Service?

The company has made several numbers public to make it easy for customers to contact the support team. The most popular Boohoo customer service number is +44-844-955-1257. This number connects you to Boohoo customer service, and you can directly interact with one of the support live representatives. If you cannot talk to the Boohoo contact team via this number, it's best to email the support team. To interact via the Boohoo email address, head to the official website and click Contact Us. When you do this, you will find an option to email.

There are several Boohoo email addresses customers can make use of one of the email addresses. One of the public Boohoo customer service emails is customerservices@boohoo.com. Another Boohoo email address is specific for business customer service. It is partnerships@boohoo.com. If you want to contact the support team to request general information about the company, direct your email to info@boohoo.com. There is another email address that customers can use to file their complaints. To contact the Boohoo team, write an email to groupcomplaints@boohoo.com.

Boohoo offers the convenience of live chat for customers who prefer chatting instead of getting on a call with customer service. To start the Boohoo live chat, follow a few simple steps:

  • Visit the official website.
  • Scroll to the Customer Care section at the bottom of the homepage and select the Contact Us option.
  • Choose the preferred messenger between WhatsApp and Facebook Messenger, and click the preferred icon to type your question and start the conversation.

You will usually get a response as soon as the Boohoo chat operator is online and familiar with your matter.

PissedConsumer Club

Contact Information

Boohoo Website:

Boohoo Help Center:

Corporate Office Address:

Boohoo.com UK Limited
49/51 Dale St.
Rainsville, Alabama M1 2HF
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 553

Burnley, BB11 9GD

More contact details

How Customers Rate Boohoo Support?

4.3 / 5
Good

Based on 29.8K calls to Boohoo customer support through PissedConsumer.com and 10 survey responses.

Total Calls
29.8K
Issues Resolved
5%

Why Customers Call Boohoo?

Top Reasons of Customers Calls

  • Shipping and Delivery 36%
  • Return/ Replace 19%
  • Customer Inquiries & Issues 14%
  • Request for Information 8%
  • Refund 8%
  • Product/ Service 5%
  • Payments and Charges 3%
  • Account 3%
  • Questions About an Order 2%
  • Cards 1%
  • Activation/ Cancellation 1%
  • Staff <1%
  • Website/ Application <1%
  • Employment <1%
  • Claims & Legal Issues <1%
  • Streaming Services <1%

Shipping and Delivery

36%
  • "I have not received my coat but it was delivered today"
  • "Missing items"
  • "I didn't receive my order"

Return/ Replace

19%
  • "Struggling to return"
  • "Return"
  • "Return order"

Customer Inquiries & Issues

14%
  • "Money"
  • "Where's my order"
  • "Bbvbb"

Request for Information

8%
  • "Speak to someone"
  • "To discuss return"
  • "Speak to a person about customer service"

Refund

8%
  • "No refund"
  • "Refund!"
  • "Refund"

Product/ Service

5%
  • "Complaint"
  • "I've prayed for my premium and I need to order again, but it's saying that my premium is not free"
  • "Techinal issuez"

Payments and Charges

3%
  • "I paid extra for fast shipping"
  • "Paid for next day delivery not getting it next day"
  • "Charged when ordering didn't go through"

Account

3%
  • "Wrong postcode on parcel"
  • "Ordered using wrong email address and can't find conformation"
  • "Money was taken from my account but not sure my order went through"

Questions About an Order

2%
  • "My order"
  • "Regarding my order"
  • "Regarding order"

Cards

1%
  • "Gift card problem"
  • "gift card"
  • "Gift card not workinh"

Activation/ Cancellation

1%
  • "cancel order"
  • "T cancel my order"
  • "Want to cancel order as not received"

Staff

<1%
  • "Staffs not responding to my text nor helping with my parcel"
  • "Ignored by customer service over a returns refund"
  • "Customer service isn't helping in regards to returns"

Website/ Application

<1%
  • "Redirect a parcel"
  • "You website won't allow me to return"
  • "I am trying to download a returns label and *** can help me"

Employment

<1%
  • "job"
  • "For the job"
  • "Any job vacancies"

Claims & Legal Issues

<1%
  • "Claim"

Streaming Services

<1%
  • "Geen mail ontvangen"
  • "Pakket nog niet ontvangen"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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