Boohoo - I’m still waiting for my return money of €43,79

My order number: MEU10637****

Im very upset today. I paid a total of 84.95 for two puffer jackets, which I returned.

Then Klarna contacted me and said that they only received 40 from Boohoo. Where is the remaining 43,79??

I already paid 27 for the return shipment, and nobody from Boohoo has responded to me. This is what the WhatsApp AI said to me:

I can confirm that a refund of 40.80 has been successfully issued for one of the items in your order MEU10637****. The remaining refund of 43.79 for the other item is currently in progress and being processed.

Please be assured that your refund is on its way, and we expect it to be in your account soon. Well send you an email as soon as your refund is with your payment provider.

Items: Regular Fit Reversible Mix Fabric Panelled Funnel Neck Puffer Jacket SKU: CMM13546-2**-** Refund status: Success Refund issued on: 2025-10-29 Refund amount: 40.80 Regular Fit Reversible Mix Fabric Panelled Funnel Neck Puffer Jacket SKU: CMM13546-2**-** Refund status: In progress Refund expected on: 2025-11-05 Refund amount: 43.79

So, Rebeccaor whoever is handling my caseI want a solution as soon as possible. Klarna has paused the 43.79 because theyve started an investigation since October 20th. Where is the rest of my refund?

I would highly appreciate it if Boohoo could contact Klarna to confirm that you received the second jacket worth 43.79.

Im still waiting for an agent to contact me and resolve this issue.

I will delete this review once my case is solved, but so far, nobody has responded. Please dont give me excuses like were very sorry, its very busy at the momentthats not my problem.

I did my part and shipped the items back to Boohoos warehouse, which already cost me 27, and I strongly dislike this kind of injustice.

So, Im asking one last time, please fix my issue, contact Klarna about it, and help me out. I need an agent ASAP.