Boohoo
Boohoo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boohoo has 1.8 star rating based on 1292 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Boohoo to a friend or colleague.
- Rating Distribution
Pros: Great fashion at reasonable price, Easy shopping, Good fashion.
Cons: Cant contact costumer service, No customer services phone number, No customer service available.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boohoo has 1.8 star rating based on 1292 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Boohoo to a friend or colleague.
- Rating Distribution
Pros: Great fashion at reasonable price, Easy shopping, Good fashion.
Cons: Cant contact costumer service, No customer services phone number, No customer service available.38% of users think that Boohoo should improve its Customer Service.
58% of users say that they won't use Boohoo in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't bother", "Hello", "Yeah", "Dont pay premium or buy from them.", "Avoid".
Most users ask Boohoo for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Boohoo Reviews
"Undelivered order"
I ordered a dress 06/07/25 for next day delivery , lve tried to contact boohoo and the delivery service provider, its now 23/07/25 still no dress and no...
"Trying to return 5 items"
Im trying to return 5 different items , I am finding your return system difficult , asking for 1 item at a time, Im a pensioner , and finding this , all items...
Barnet, Barnet
Trying to return 5 items
Im trying to return 5 different items , I am finding your return system difficult , asking for 1 item at a time, Im a pensioner , and finding this , all items did not fit , they were too big please help me . I have wrapped them back , and have written all there order numbers down .
Thanking you Lesley shelley. My phone number is 0772573**** My email is lesleyshelley@***.com
Preferred solution: Full refund
User's recommendation: Not at the moment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturns issues
I returned my clothes 10 days ago, but since then, there has been no response, no reply, and no acknowledgment. I add my return receipt below.
Please help me get my money back.
Kamo Ndoye
80 Hurworth Avenue
SL3 7FQ
Slough
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
No delivery
So I ordered 4 items for Christmas presents on the 14th of November. I still haven't received any of them, and now it's the 5th of December. They said they would sort out the parcels for next day delivery, and that was on the 19th of November.
- Good clothes
- Delays
Preferred solution: Full refund
User's recommendation: Yeah
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leeds, Leeds
I didn't get my orde for 1 month almost
I order clothes from Booho and I didnt receive it till now and could you help me with this? Pleasure
- Pound
- Delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Hello
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cannock, Staffordshire
I want to return an order. It does not met the quality and style
I have been trying to return an item I bought . They are asking me to enter retailer name.
I enter boohooMAN.
It said cant find. The quality of the clothes is horrible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Swansea, Wales
Issue with my order
Received my order with only 1 shoe in the bag! Trying to speak to someone ASAP as I need these for this coming Friday.
Preferred solution: The missing shoe
Batley, Kirklees
Bought an item for next day delivery and it has not been delivered
Ordered a tracksuit for next day delivery but it has not been delivered. Tried to get in touch with the customer services but I am not getting a proper response which is very frustrating. I will need a refund of my money for the next day delivery but it looks so impossible.
User's recommendation: Not to buy anything u tip they fix everything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vlaardingen, South Holland
I’m still waiting for my return money of €43,79
My order number: MEU10637****
Im very upset today. I paid a total of 84.95 for two puffer jackets, which I returned.
Then Klarna contacted me and said that they only received 40 from Boohoo. Where is the remaining 43,79??
I already paid 27 for the return shipment, and nobody from Boohoo has responded to me. This is what the WhatsApp AI said to me:
I can confirm that a refund of 40.80 has been successfully issued for one of the items in your order MEU10637****. The remaining refund of 43.79 for the other item is currently in progress and being processed.
Please be assured that your refund is on its way, and we expect it to be in your account soon. Well send you an email as soon as your refund is with your payment provider.
Items: Regular Fit Reversible Mix Fabric Panelled Funnel Neck Puffer Jacket SKU: CMM13546-2**-** Refund status: Success Refund issued on: 2025-10-29 Refund amount: 40.80 Regular Fit Reversible Mix Fabric Panelled Funnel Neck Puffer Jacket SKU: CMM13546-2**-** Refund status: In progress Refund expected on: 2025-11-05 Refund amount: 43.79
So, Rebeccaor whoever is handling my caseI want a solution as soon as possible. Klarna has paused the 43.79 because theyve started an investigation since October 20th. Where is the rest of my refund?
I would highly appreciate it if Boohoo could contact Klarna to confirm that you received the second jacket worth 43.79.
Im still waiting for an agent to contact me and resolve this issue.
I will delete this review once my case is solved, but so far, nobody has responded. Please dont give me excuses like were very sorry, its very busy at the momentthats not my problem.
I did my part and shipped the items back to Boohoos warehouse, which already cost me 27, and I strongly dislike this kind of injustice.
So, Im asking one last time, please fix my issue, contact Klarna about it, and help me out. I need an agent ASAP.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get my refund
Boohoo seem not willing to refund money.I have been asked over and over again for my email address, order number, proof of return and return tracking number. One person says yes you will get your refund and then Im told I have waited too long to look for my refund.
Im getting nowhere with them but Im going to keep going. Seems like Ill have to get some legal advice.
User's recommendation: I know that I’ll never order from them again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot responding to 2 returns to kLANA Since 21/03/2025. And 5/06/2025 been though resolver aswell
They just keep telling me that they are busy, this has been going on since 21/03:2025. They have admitted they had the return but have not told KLANA , so they are still taking the payments from me , I’m paying no dresses they have the returns & my money????
I have been though the resolver with this matter as well and they promised nearly 3 weeks ago that their admin team would contact KLANA within 10 days. Now 3 weeks it’s a big joke
4 months this has been going on for. And still you dont reply disgusting but Im taking all this further
- Rubbish do not use this company really bad customer service
Preferred solution: Full refund
User's recommendation: Don’t shop with THESE PEOPLE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Returned purchase and received no refund AVOID!
Absolutely terrible no one to actually speak to on the phone and returned a item I purchased and received no refund still after 3 weeks
Will not use again Avoid avoid avoid!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Huddersfield, Kirklees
Change delivery date - premium member
Took up premium delivery at the cost of 9.99. Ordered clothes, and then delivery isn't guaranteed, so clothes won't arrive in time.
No customer service rep to speak to. Waste of time paying for premium.
Don't bother. Last time I order from them.
- Nice clothes
- Dont deliver in time and no customer service to speak to
Preferred solution: Deliver product or service ordered
User's recommendation: Dont pay premium or buy from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leicester, Leicester
CRAP SERVICE NO REFUND
Sent item back and no refund issued. You can talk to a person its literally a stupid bot all the time!
- Clothes
- Customer service
Preferred solution: Full refund
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coventry, Coventry
Poor Customer Service
I have been trying to reach the Boohooman team to resolve my non-delivered order; however, the team was very unresponsive and had only a few channels to contact them. What was really frustrating was the lack of support over the phone, as they seemed not to have a contact telephone number to call.
Overall, the experience was not the best and I would be hesitant in the future to purchase from their website due to poor customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pontefract, Wakefield
Ignored by customer service
Terrible customer service terrible company absolute joke refused to speak to me
I have sent numerous messages and im just been ignored
I was told somebody would contact me soon. Five hours later, I'm being ignored and won't be told why it's okay when I'm paying for things, but trying to get my money back is ridiculous.
- Nice clothes but no refund as promised
Preferred solution: Full refund
Good afternoon Mike, I am following up as I have now been able to locate your order however the email address provided is not the email on the order and why you have had no update on your refund. If you could kindly review the Gmail account used to place the order, we have refunded the items to arrive back and processing to your account for you.
For any future orders, please note, we do ask customers allow 15 days from the date of return for returns to be recieved.
It can then take up to 14 days to process at the warehouse. All the best, BoohooMAN
Order
Disgusting company, took my money without confirming my order. Rude
1 item in shopping bag after paying
User's recommendation: Don't use this company
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I myself will not buy from boohooman again, they have had my return but two week and still know refund and keep getting same auto message over and over. No number to contact them and all robots.
What a bad company. I will make sure my money is return, if not then i will take it to my bank and they will look into fraud, because It looks like I am not the only one, who has had the same problem. This is a red flag to me.
Your clothes have gone down hill and your customer services is very very poor indeed. Your a joke and what a shame you don’t care about customers but you quick to take there monies?