Boohoo Reviews
Boohoo Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boohoo has a 1.8 star rating from 951 reviews, 7% would recommend. Consumers report widespread dissatisfaction with delivery, returns and refunds and poor customer service.
Key Takeaways for Future Customers
- Read Boohoo reviews before ordering and expect possible delivery delays.
- Keep proof for returns; refunds often take long or are disputed.
- Contact options are limited; phone support is generally unavailable.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing or wrong items and lost parcels.
- Refunds and returns process cited as slow and confusing.
- Poor customer service responsiveness and automated replies.
Positive Feedback
Customers note good fashion choices and reasonable prices when orders are correct.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Boohoo has a 1.8 star rating from 951 reviews, 7% would recommend. Consumers report widespread dissatisfaction with delivery, returns and refunds and poor customer service.
Key Takeaways for Future Customers
- Read Boohoo reviews before ordering and expect possible delivery delays.
- Keep proof for returns; refunds often take long or are disputed.
- Contact options are limited; phone support is generally unavailable.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing or wrong items and lost parcels.
- Refunds and returns process cited as slow and confusing.
- Poor customer service responsiveness and automated replies.
Positive Feedback
Customers note good fashion choices and reasonable prices when orders are correct.
Media from reviews
Rotterdam, South Holland
Hello, can you please look for order...
They stopt responding a few weeks ago. So still no resolution.
Hello, can you please look for order with nr EU 12136**** is never receved. I have an claim with your special team and there is a seel claim also but I never heard from it again.
Klarna Wanted me tomaat for the order now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerANZ11024**** Ordered two dresses but...
- - Ordered two dresses but got the wrong item.
- - Please send a prepaid return label and a full refund to PayPal.
- - Color mismatch: red bag; inside was black.
Anz11024**** ordered two dresses but instead received some short dress or whatever it is. Please refund my money back and if you want this piece of cloth back send a prepaid sticker and I will send it back to you.
I emailed you yesterday but received no response; only someone on messenger wrote to send both dresses back and I don't have. Obviously, I didn't read or it’s automated. I needed dresses for this weekend event but sadly got something else and people who do control returns should do better. Black and red aren’t the same color and on the bag it says red but inside was a black top or very mini dress.
Please just send a prepaid sticker to my email so I can send this back to you and do a full refund on my order back to my PayPal account. Thanks.
Preferred solution: Full refund
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't receive my order
- - Ordered two dresses but received a different item.
- - Requests prepaid return label and full refund.
- - Color mismatch: bag says red, item inside black.
anz11024**** ordered two dresses but instead received some short dress or whatever it is. Please refund me money back and if you want this piece of cloth back send a prepaid sticker and I will send it back to you.
I have emailed you yesterday but no response. Only someone on messenger wrote to send both dresses back and I don't have. Obviously, didn't read or it's automated. I needed dresses for this weekend event but sadly got something else and people who do control returns should do better.
Black and red aren't the same color and on the bag it says red but inside was put some black top or very mini dress.
Please just send a prepaid sticker to my email so I can send you back this and do a full refund on my order back to my PayPal account. Thanks.
- None atm
Preferred solution: Full refund
User's recommendation: None
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect item received
I received pants I didn't order. They didn't send my most expensive item in the order.
I paid express shipping for this order because I wanted to have it for my trip.
They are so inconsiderate. Below is a picture of the item I received instead of my rhinestone blue jacket.
Preferred solution: Deliver product or service ordered
User's recommendation: Find a different site to shop if you need your clothes to wear immediately if they make an error with delivery you have to suffer the consequences by paying to return an item that you never ordered.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wandsworth, Wandsworth
Haven’t received refund
I was meant to receive my refund in 24-48 hours but I havent got it still and that email was sent on Wednesday
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Basingstoke, Hampshire
Resolved: My order hasnt arrived
The company should try and used other delivery services like Royal Mail, DHL and others because it is certain that Evri has a poor customer service when it comes to dealing with delivery of parcels.
Preferred solution: Deliver product or service ordered
User's recommendation: I will still recommend and advise them to purchase on Boohoo, because they sell quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bradford, Bradford
Lost parcel
I still haven't received my parcel; it was ordered on the 19th of July. I've been in touch with Evri, and apparently, it's been lost. I have asked for a refund but have not received anything yet.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn process Impossible for me to navigate
- - Return process is hard to navigate and unclear.
- - Unclear drop-off location and how to use the QR.
- - Long covid makes returns and contact effort harder.
You make it impossible for people who don't use your chosen means of communication or your methods to return an item. I have clicked to return and don't understand where I drop it off or how you use the QR code on the same device.
I'm also in my 3rd year of long COVID and all the messing about with trying to contact you and Evri makes long COVID worse. In addition, I rarely feel well enough to go out.
I am used to dropping parcels off at the post office in Todmorden. I therefore request that you explain the legality of making it so difficult and stressful for customers to return items and demand a full refund and an easy way of returning the dress.
- Too many to list
Preferred solution: Full refund
User's recommendation: Avoid Boohoo and Evri at all cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying too tack order
Well I am frustrated that Im not able too see my order progress being I order on the 26th I would simply like too know where my order is it get my money back.
Islington, Islington
Delivery
I have a one year delivery and Im trying to order now and its asking me to make a payment again for delivery
Preferred solution: Deliver product or service ordered
Perth, Western Australia
I got order from Boohoo then returned...
- - Returned items for a refund; refund denied.
- - Items were delivered and returned with proof and tracking.
- - Proof includes delivery status and tracking numbers.
Didn’t have any help at all until i wrote on this website and suddenly emails from all customers service even on dispute email and resolved which they should respond properly at the beginning and not make people look stupid or lose their money and time
Order: ANZ11019**** and sent back for refund lilac dress and red dress Tax Invoice
Australia Post
NORANDA LPO
SHOP 1 42 BENARA RD
NORANDA WA 6062
ABN 149********
Outlet ID: 639904
Till ID: 00
Receipt No: 83946
01 Jul 2026, 15:38:14 PM
ITEM DETAILS
QTY
ITEM
SUBTOTAL
1
Parcel Returns
Please retain as proof of
lodgement
For track event information,
go to
auspost.com.au/track
$0.00*
Boohoo Banksmeadow
Article No:
333DW573677****00650802-Boohoo return
333DW573****
Parcel details
TRACKING
333DW573677****00650802
Delivered
Most recent update
Delivered
SYDNEY WEST NSW
City: BEECHBORO Western
Australia
State: BEECHBORO Western
Australia
Country Code: AU
Parcel: 1 of 1
Tracking Code:
003935****015790****
Delivered
Wed 01 Jul 2026
Visit tracking site: DAI
DESCRIPTION
User's recommendation: Dont buy from them lost my nerves to get my refund finally
Tonyrefail, Rhondda Cynon Taf
Returns
- - Charged for 2 items totaling £70 I returned.
- - Other returned items were refunded.
- - Missing items were sent in the same bag with the same QR code.
I was charged for 2 items (totalling £70) that I returned with several other items that were returned and refunded for, so I do not understand why they could not be found when sent exactly as requested in the same bag with the other items. It is not fair for me to have to pay for items that were lost when I sent them in the same bag with the same QR code exactly as requested by yourself.
- Not able to speak to a person to resolve a problem
Preferred solution: Full refund
User's recommendation: No
Newcastle Upon Tyne, Newcastle Upon Tyne
Returns error Needs fixing asap.
I have put the wrong boohoo item into the drop box with the wrong bar code.
I am wanting to return 2 boohoo items; linen trousers and a cernucci necklace.
I have put the necklace into the collection drop box with the barcode for the trousers.
I still have the trousers with me now.
- Complications when trying to return items
Preferred solution: To return 2 items correctly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Livingston, West Lothian
I am trying to arrange a return,
I am trying to arrange a return, I have filled in my personal details and reason for returns however the system will not allow me to continue (button is not working)
Order number *******
User's recommendation: Do not use until system problems have been sorted. Do not appear to have a phone number to contact customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot received my refund
Unprofessional , non responsive and not helpful at all
Willing to take you money but not give you back refund and just making you look stupid and playing up and going into circles - i want my money back as i have returned items back and never ever will i order again from BOHooooo they ripp off
- Not worth it
Preferred solution: Full refund
User's recommendation: Avoid at all costs
Milton Keynes, Milton Keynes
Refund not received
I returned two dresses which were received by boohoo over one week ago. Neither refund has been processed, and I have had no update.
Your policy states refunds take up to 5 working days, which has now passed.
Please confirm receipt of both items and process my refunds straight away. Let me know when this is done.
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