Boohoo
Reviews and Complaints

Did not receive full order , DM re this told they are 'checking cctv' making you feel as if you are lying . Constantly saying they will get back to you but they don't ..

waiting for two weeks now for a resolution / refund. Next stop trading standards .

I dont understand why driver did drop my delivering to another address and has been delivering on the 15th please I need my money back because I didnt receive the parcel. I spoke to someone he or she said that I will get refund please I need it back for £45 It is something and its was my boyfriend birthday gift

I bought a tall, relaxed, pixelated camo cargo trouser, but the courier company couldn't deliver it. After contacting them, they said the item has been sent back to the retailer, thus, Boohooman.

I recently used this company as I could not find any contact details for Boohoo . I had been waiting 5 weeks to receive a refund and still had not heard from them.

There was no phone numbers or email addresses I could contact so as you can imagine it was very frustrating. I came across pissedcustomer.com and I filled in a few bits of Information about my issue . It was so quick and easy.

Within an hour Boohoo contacted me and sorted my refund...This would not have happened without pissedcustomer.com sending my query on to Boohoo. I 100% recommend this company.

Hi bohoo i ordered a pair if loafers and i received a different pair and that is really disappointing

Dear BH Man,

The jumper I bought my son is so badly made it gathers up on one side where the side hem is mis stitched for quite a long way.

I feel pissed that I have to pay to return it and Ive paid a delivery charge for an unwearable jumper. Its so badly seen that one side hangs down longer than the other.

Please see pics.

Thanks,

Becky

There should be someone to speak to OR fix the APP / technology where consumers don't have to go through *** and high water just to place an order! "00PS, RETRY " does not work! I couldn't even open a new account!, no number to call customer service and when I did locate a number, it can't be sure that's the real number!

Order placed and realised address hadnt been updated as just moved house. Immediately tried to contact t customer services to amend address or cancel order.

No help whatsoever.

Only a robot! Appalling customer service or lack of!!

I brought a coat but it was too big when I re-ordered it a week later it had gone up £15 ! And it was nearly Black Friday

Customer Service online only isnt a good thing, poor communication skills was highly present in the conversation and frustrating.

No real options for solution to the problem offered. Just went full stream ahead and issued the refund and persisted to blame me for not noticing the error.

Awaiting my refund and not shopping with boohoo again. Typing is painful for me and how boohoo do things isnt for me.

Terrible, terrible no one to talk to so frustrating so Please stop emailing, it's annoying stop please stop stop stop please...

I returned an order days ago at the in post , but l have received in return.

It was a heel a bought but the size was small that was size 3 and l should have choose size 4 instead.

Hope to hear from you in return of my order.

Kind regards. Comfort Kyei Baffour

Hi, my name is Paul. I ordered packages from Boohoo on the 3rd of June and I'm still yet to receive my orders.

I ordered my clothes at the beginning of the month & its been saying in transit for a week with no update

Find my order, what kind of company are you. Will NEVER USE YOU AGAIN!!!

No updates or anything related to my item. So dissatisfied!!!